Frequently Asked Questions

We currently offer four very different nighttime experiences:

Robert the Doll After Dark — Exclusive after-hours access to Robert the Doll inside historic Fort East Martello. Choose the 60-minute Essential experience or stay for the 120-minute VIP paranormal investigation.

America’s Most Haunted Firehouse — A two-hour experience inside the historic Key West Firehouse Museum, including haunted history and 75 minutes of independent paranormal investigation.

Key West UFO Tour — A 75-minute outdoor night-sky experience using military-grade night vision while exploring Key West’s strange UFO history.

Private Experiences — Private paranormal, ghost, and unusual Key West experiences for couples, families, groups, investigators, and special occasions.

Choose Robert the Doll After Dark if meeting Robert and exploring one of Key West’s most famous haunted locations is at the top of your list.

Choose the Haunted Firehouse if you want the most hands-on paranormal investigation and plenty of time to experiment with equipment.

Choose the UFO Tour if you prefer the outdoors, unusual history, night-sky viewing, and searching for things that may not be ghosts.

Choose a Private Experience if you want something designed specifically for your group.

We’ve been exploring Key West’s strange history since 1996.

Our experiences are built around original research, firsthand accounts, authentic historic locations, and three decades of paranormal investigation.

No generic scripts. No manufactured scares. No fake paranormal activity.

We’re locally owned, and our experiences support local historic and nonprofit organizations.

No. Our paranormal experiences are not haunted-house attractions.

There are no actors hiding in the dark, staged ghost encounters, or manufactured paranormal effects. We provide the history, location, stories, and tools. Whatever happens after that is part of the experience.

Paranormal activity is unpredictable and can never be guaranteed.

Not at all.

Our experiences are designed for first-time ghost hunters as well as experienced paranormal investigators. When investigation equipment is part of an experience, we’ll explain how to use it before you begin.

Curiosity is enough.

The easiest way to book is directly through GhostKeyWest.com.

Our online booking calendar shows current availability and pricing, and you’ll receive a confirmation email with the information you need for your experience.

If you purchased through a third-party seller, changes or questions about that reservation must generally be handled through the company that sold the ticket.

Often, yes.

We offer our best available direct-booking rates through our own websites. For example, Robert the Doll After Dark currently starts at $39 direct, compared with the $45 Flexible ticket, while VIP starts at $79 direct. Availability of lower-priced tickets is limited.

The exact price and cancellation terms are shown before you purchase.

The experience itself is the same.

Best Value tickets offer our lowest direct-booking price and are non-refundable. They may be rescheduled with at least 24 hours’ notice, subject to availability.

Flexible tickets cost a little more and may be canceled for a full refund with at least 24 hours’ notice.

Always review the terms shown for your specific ticket before completing your purchase.

Guests must be at least 10 years old. Guests ages 10–16 must be accompanied by an adult age 18 or older. No infants or toddlers.

Robert the Doll After Dark and America’s Most Haunted Firehouse take place indoors, so normal rain usually does not affect the experience.

The Key West UFO Tour depends on suitable sky-viewing conditions. If weather prevents the tour from operating, we’ll contact you with the available rescheduling or refund options.

Photography is welcome on our experiences unless your guide tells you otherwise.

Video policies vary. Guided portions may have recording restrictions, while independent paranormal investigation periods generally allow personal video.

For Robert the Doll After Dark, photographs are welcome and video is permitted during the VIP investigation.

Yes, for experiences that include paranormal investigation.

We provide equipment for the VIP portion of Robert the Doll After Dark and the Haunted Firehouse, so you don't need to bring your own. Experienced investigators are welcome to bring personal equipment if they prefer.

Please keep larger or unusual setups reasonable for the historic locations and group size.

Accessibility varies because several of our experiences take place inside historic properties.

If you use a wheelchair, have limited mobility, or have another accessibility concern, please contact us before booking. We’ll explain the conditions of each experience and help you choose the best option.

No.

Guests travel independently to each experience. Your confirmation email will include the meeting location and arrival information.

Depending on the experience, you can usually walk, bike, drive, or use a rideshare.

All of our experiences take place in Key West.

Yes.

We offer private paranormal investigations, ghost experiences, UFO experiences, and custom programs for couples, families, groups, paranormal teams, special events, and media productions.

Contact us for current options, pricing, and availability.

Possibly. We regularly work with content creators and media productions, but filming arrangements depend on the location and type of project.

Personal filming may be permitted during independent investigation periods, while guided portions of our experiences have recording restrictions.

For commercial filming, interviews, or special access, please contact us before booking.

We want you to leave with a great story to tell.

If something within our control keeps you from having a great experience, let us know within 24 hours. We’ll listen, take it seriously, and do what it takes to make it right—whether that means joining another tour, a credit for your next trip, a refund, or another solution that makes sense.

We can’t guarantee ghosts, UFOs, paranormal activity, or island weather. But we can guarantee authentic history, compelling storytelling, and a team that genuinely cares about your time with us.

That’s our Good Time Guarantee.