Frequently Asked Questions For Our Key West Tours & Experiences

  • Dynamic Hosts: we’re fun and unusual.

    Researched Content: We’ve spent 30 years and thousands of hours collecting first-hand accounts and scouring archives you wont with a Google search.

    Unusual History: We love strange, unusual, and offbeat stories, and we know you do too.

    Small Groups: We keep the smallest tour size of any paranormal experience in Key West.

    5-Star Ratings: We maintain the highest ratings of any Key West ghost tour company on TripAdvisor and Google Reviews.

    Good Time Guarantee: We’re here to show you a good time. If we don’t deliver what we promise on our website, let us know so we can make it right.

    Community Driven: Every ticket sold benefits a local non-profit organization.

    Locally Owned: Many of Key West’s ghost tours are owned by out of town corporations. When you choose us, every dollar stays on the island and benefits the small businesses and people that make Key West unique.

    We’re the OGs: The Sloans started the first ghost tours in Key West in 1996. We’re a family of paranormal pioneers and we literally wrote the books on ghosts and hauntings in Key West.

    • Book your tickets with us directly online at GhostKeyWest.com.

    • Booking online keeps your payment information safe and secure.

    • We will send you a confirmation e-mail with easy check-in instructions and directions when you complete your booking.

    • Use Promo Code VIP5 for $5 Off any VIP ticket..

    • Please note that we are not able to assist your with issues with tickets purchased through third parties like TripAdvisor. For questions or changes, please contact the customer service number from the company you purchased tickets from.

    • Most of our small-group VIP Investigations are $99 per person.

    • We always offer a limited number of discount tickets that can save you up to $30 off when you book direct.

    • General Admission Robert the Doll Experience tickets are $45.

    • Click the “Book Now” button for current prices and real-time availability.

    • We sure do!

    • Look for “Discount VIP Tickets” on the booking page for the absolute best prices. (Up to $30 off)

    • For additional savings, use promo code: VIP5 and get $5 off each ticket.

    • Follow us on Instagram or Facebook for additional promo codes and spooky news.

  • We like to make things special.

    VIP usually includes small groups, inside access, premium equipment, or the opportunity to explore creepy places away from a group without a guide watching your every move.

    • Cancel your experience 48 hours in advance for a full refund.

    • Cancel 24 hours in advance and we’ll give you a gift card for the value of your tour if you booked direct.

    • Because we keep our groups small and space is very limited we are not able to change or refund tickets on the day of the experience.

    • Robert the Doll Experience and VIP Old Firehouse #3 Paranormal Investigation take place inside, so rain is not an issue.

    • VIP Cemetery Beach Paranormal Investigation and VIP UFO Night Vision Sky Watch may be cancelled if conditions are not favorable.

    • If we cancel an experience due to weather we will let you know at least one hour in advance and we will reschedule or refund. Your choice.

  • Yes.

    Booking online at GhostKeyWest.com

    • Keeps you payment information secure.

    • Ensures you know exactly what to expect from the experience.

    • Sends you a confirmation e-mail with all the details, directions, and tips you need.

    • We love dogs.

    • Service animals are always welcome.

    • City regulation don’t allow pets on our Cemetery Beach Paranormal Investigation or UFO Night Vision Sky Watch.

    • Feel free to bring your well-behaved pup to the Haunted Firehouse or Robert the Doll Experience.

    • If you plan to bring an animal, please let us know in your booking notes.

  • Yes.

    We can arrange private ghost tours, paranormal investigations, or UFO experiences.

    Private experiences start at $400 for a 2-hour experience with up to six people.

    Please contact us for commercial rates if you would like to film for a TV show.

    • We love working with YouTubers and independent film makers.

    • We have the best authentic strange and unusual tour content in Key West. It’s the result of 30-years of research and first-hand experiences.

    • To protect our content, we don’t allow filming of the guided portions of our tours, but…

    • Guests are welcome and encouraged to film during the solo VIP investigations.

    • Our team is always happy share stories on camera with you or do an interview for your channel before or after the tour.

    • If you need any special arrangements, let us know.

    • No.

    • Our ghosts hosts are always on hand to show you how equipment works or share investigation tips and techniques.

    • We don’t suggest our Key West ghost tours and paranormal investigations for anyone under 10.

    • Parents can use their discretion.

    • If you bring a child and they are interruptive or disruptive, we’ll ask you to leave.

    • Infants and babies are not permitted.

    • No.

    • Key West is a small island.

    • Most of our experiences can be reached by walking or biking.

    • All of our experiences can be reached by car or ride share.

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A psychic reading tarot cards outdoors at night with candles, candles, and herbs on a black cloth. Two people are engaged with a Ouija board and a bundle of ritual objects.